Implementation Support

What is implementation support? 

Traditional clinical training models often only focus on providing didactic training to clinicians. However, we know that training alone is not enough to make sure an intervention works well and lasts. The Quality Care Initiative (QCI) offers a variety of support activities grounded in implementation science to make sure the programs you are investing in are working. Our team works alongside agencies to build evaluation capacity, strengthen data‑driven decision‑making, and ensure programs achieve meaningful, lasting results.

Our implementation support activities help you:

  • Clarify goals 
  • Assess implementation needs
  • Identify barriers and facilitators 
  • Test and refine workflow improvements 
  • Build internal capacity by coaching staff, leaders, and teams
  • Apply practical implementation strategies that support long‑term success

Our implementation support activities include:

  • We help organizations assess their current capacity, resources, workflows, and organizational climate using processes backed by science to determine how ready they are to implement a new practice. This activity helps teams identify strengths, gaps, and needs to set the stage for successful implementation.

  • We help teams develop a structured, step‑by‑step plan for implementing a new practice that identifies goals with specific timelines, responsibilities, and measures of progress. The workplan serves as a roadmap for implementation and makes sure everyone across clinical, administrative, and leadership roles is on the same page.

  • We use multiple levels of data at the client, clinician, and organizational level to regularly assess how program implementation is going. Through regular meetings with organizations, our implementation experts support staff in making real-time adaptations to their approach to order to achieve their program goals.

  • We provide comprehensive program evaluation services to help organizations understand the effectiveness, impact, and sustainability of their initiatives. Our evaluation approach is designed to make sure that findings are meaningful, actionable, and tailored to each agency’s goals.

  • Leadership from organizations implementing the same intervention regularly meet to build networks, share strategies, and collaboratively problem solve implementation challenges.